UaSouvenir.com offers ukrainian books, glasses, watches, handbangs online. Buy ukrainian goods online, extremely low prices!
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Making order
How can I make an order?
You will find all the available brands in the left menu on every page. Select a brand and click on it. This will take you to the selected brand family page. Then click on the flavor of your choice. It will be automatically added to your shopping cart. Please enter desired quantity and click "Update Cart" to insert it. If you want to buy more than one brand or style just select another brand from the Catalog column and repeat the process. When you are done click "Checkout". You will be taken to Secure Server and you should enter the required information. After that click "Checkout". At this point your credit card information is checked and you will receive an order confirmation at your e-mail.
Why haven't I received the e-mail which you sent me?
There are some reasons why you might not be getting e-mails from us, e.g. it is in your Spam folder or you blocked our e-mail address.
Please check your Spam folder and add our e-mail address support@uasouvenir.com to your address book.
What payment methods are acceptable?
You can pay only by Credit Card (Visa/MasterCard).
Is there a maximum order?
No.
How can I find out my order status?
After you've placed your order at UaSouvenir.com you will be automatically
notified by E-mail when we approve and ship your order. Please, notice that
we do not ship orders within 24 hours to give you a possibility to change or
update your postal address and / or the order items. In such cases you must
immediately send us an e-mail with your changes. Please enclose your order
number when writing about changes in your order.
About our products
Will you be offering other brands in the future?
Yes. The number and type of available brands may change in time.
Delivery
If I make an order Saturday, when my order will be sent and how do you ship parcels?
Usually, your order is processed in 24 hours. Orders received on Saturdays
are sent on the first working day following reception (Sundays and public
holidays).
We work with the Registered Priority Airmail only. On the territory of the USA all parcels are delivered by United States Postal Service (USPS).
How can I get the parcel if there is no one at home when the post man comes?
If there is no one at home or there are any other reasons why the parcel cannot be delivered, you will get a notice that will require collecting your package from the post office within 5 days. In case when the order is not collected within 5 days the parcel will be send back to us.
Guarantee
Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?
You will get a refund for the order in case if the parcel is returned to us minus shipping fees. UaSouvenir.com is not responsible for the parcels seized on the territory of your country.
Can I withdraw the order placed with your online store?
You can withdraw your order within 24 hours of its placement.
Non-disclosure
Does UaSouvenir.com use personal data of
customers (mailing address, e-mail address, etc.) for
advertising campaigns or other promotional activities?
We do not sell or rent your personal information to others. The information
provided us as a result of your online purchase, such as your name,
E-mail address, phone number(s) and point of delivery or forwarding address
are only used for shipping.
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